Your business data deserves serious protection.

1. Overview

DedixCRM is operated by Dedic Print. We respect your privacy and are committed to protecting the information you provide while using DedixCRM, our website, contact forms, customer portal, and related services.

This Privacy Policy explains how we collect, use, store, and protect information connected to DedixCRM. By using DedixCRM, you agree to the practices described in this policy.

2. Information We Collect

We may collect information you provide directly, including:

• Name and contact information
• Email address and phone number
• Company or shop name
• Login credentials and account details
• Billing and subscription information
• Messages sent through contact or support forms

3. Business Data Entered Into DedixCRM

DedixCRM is designed to help shops manage real business operations. Depending on how you use the platform, your account may contain business data such as:

• Customer records and contact details
• Quotes, orders, invoices, and payment statuses
• Production notes, tasks, assignments, and schedules
• Proof approvals, order statuses, and job history
• Uploaded artwork, production files, customer files, and documents
• Inventory records, internal notes, reports, and activity logs

This data is used to provide the DedixCRM service to your business and your authorized users.

4. Payment and Billing Information

DedixCRM may use trusted third-party payment processors, including Stripe or other supported providers, to process subscriptions and payments.

DedixCRM does not store full credit card numbers on its own servers. Payment processors may collect and process payment details according to their own privacy and security policies.

5. How We Use Information

We use information to:

• Create and manage user accounts
• Provide, operate, and improve DedixCRM
• Process subscriptions, payments, and billing communications
• Respond to support requests, demos, and contact inquiries
• Maintain security, prevent abuse, and troubleshoot technical issues
• Improve workflows, user experience, and platform reliability
• Comply with legal, tax, accounting, or regulatory obligations

6. Data Ownership

You retain ownership of your business data. DedixCRM does not claim ownership of customer records, orders, invoices, uploaded files, notes, artwork, or other business information entered into your account.

You are responsible for the accuracy, legality, and rights associated with the data you upload or enter into DedixCRM.

7. How We Share Information

We do not sell your business data. We may share limited information only when necessary to:

• Operate the platform through hosting, email, storage, payment, or security providers
• Process payments or subscriptions
• Respond to lawful requests, legal obligations, or enforce our terms
• Protect DedixCRM, our users, or the public from fraud, abuse, or security threats

Service providers are expected to handle information only as needed to provide their services.

8. Service Providers

DedixCRM may use trusted third-party service providers to help operate, secure, support, and improve the platform.

These providers may assist with:

• Cloud hosting and infrastructure
• Email delivery and notifications
• Payment processing and subscription management
• Data storage, backups, and file handling
• Security monitoring, fraud prevention, and abuse detection
• Analytics, performance monitoring, and platform reliability
• Customer support tools and communication systems

Service providers receive access only to the information reasonably necessary to perform their services and are expected to protect that information appropriately.

9. Security

We use reasonable administrative, technical, and organizational safeguards to help protect information stored in DedixCRM. These may include account authentication, access controls, secure hosting practices, and encrypted connections where applicable.

No online system can guarantee absolute security. You are responsible for using strong passwords, limiting access to authorized users, and protecting your own devices and accounts.

10. Data Retention

We retain account and business data while your account is active or as needed to provide services, comply with legal obligations, resolve disputes, maintain backups, and enforce agreements.

If you cancel your account, some information may remain in backups or records for a limited period unless deletion is required by law or agreed upon in writing.

11. Data Export

We understand that your customer information, orders, invoices, files, and business records are important to your operations. Subject to technical limitations and account status, DedixCRM may provide reasonable methods for exporting customer and business data stored within the platform.

Export availability, formats, and limitations may vary depending on platform features, account type, technical requirements, and the type of information requested. We recommend keeping independent copies of critical business records and files that your business may need outside of DedixCRM.

12. Privacy Rights

Depending on your location and applicable laws, you may have rights regarding personal information, including the right to request access, correction, deletion, or information about how certain data is processed.

• Requesting access to information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of information when legally permitted
• Requesting information about how data is processed

Privacy requests may be submitted through our contact page or by emailing info@dedicprint.com. We may need to verify your identity and account authority before fulfilling certain requests. Some information may be retained when required for legal, security, billing, backup, or legitimate business reasons.

13. Cookies and Tracking

DedixCRM may use cookies and similar technologies for login sessions, security, preferences, analytics, and improving user experience. You can control cookies through your browser settings, but disabling cookies may affect login and platform functionality.

14. AI and Automation Features

DedixCRM may offer AI-assisted features such as summaries, suggestions, workflow insights, or automated responses. AI-generated information should be reviewed by users before relying on it.

Customer business data is not sold for AI training purposes. AI features are intended to assist users and do not replace professional judgment, business decisions, legal advice, accounting advice, or compliance review. If third-party AI services are used in the future, they will be used to provide requested functionality and may be subject to their own terms and data handling rules.

15. Children’s Privacy

DedixCRM is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of DedixCRM after changes means you accept the updated policy.

17. Contact Us